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Question: Where can I find a list of the latest Autodesk Knowledge Network support solutions that were created and/or updated for BIM 360 Field?
(List below shown in chronological order - scroll down for solutions posted in 2016.
Click HERE for solutions posted in 2017)
For additional updated solutions, also check out the AutodeskHelp Blog!
Azmeera M.
Autodesk Employee
ARCHIVE
January 2016
BIM 360 Field projects set up with GERMAN as language do not show equipment sets for mapping
BIM 360 Field: How to add Project Image in the BIM 360 Field
How can I create and save a filter to only show voided issues in BIM 360 Field?
How to enable an active user who is unable to log in to BIM 360 Field
How to update a BIM 360 project address
Notifications are received for only some BIM 360 Field projects
February 2016
Checklist template is not importing single-select and multi-select items in BIM 360 Field
How to update a BIM 360 project address
March 2016
“Can’t sign in” error when logging into BIM 360 Field on the iPad
BIM 360 Field home page does not show results for Issue Tracker - Total v. Closed on the dashboard
Documents in BIM 360 Field with status Processing are not visible on iPad app
Equipment list from Excel does not import into BIM 360 Field
Europe based users - BIM 360 Glue Hosts are listed under United States instead of Europe
How to add a new Account Admin within the BIM 360 Account Admin Tool (HQ)
NWD files uploaded to BIM 360 Field library are not visible on the BIM 360 Field iPad app
Some photo images are missing within the Photos area of my BIM 360 Field project on the iPad
Subcontractor users in BIM 360 Field do not see the option for Library Preview
April 2016
“Can’t sign in” error when logging into BIM 360 Field on the iPad. Wrong Service URL.
Account Admin button does not appear within BIM 360 Field for a BIM 360 account admin
Error when trying to import folders of documents into the BIM 360 Field project library
How can the Due Date property for BIM 360 Field issues be removed without setting a new value?
How to move a push pin from one page of a multi-page document to another within BIM 360 Field
How to share models between BIM 360 Glue and BIM 360 Field to enable connected BIM workflows
Some users are unable to view all checklists in a BIM 360 Field project
User cannot log into BIM 360 Account Administration
What is maximum page size that a BIM 360 Field report can be?
Within BIM 360 Field, what types of files are considered photos?
May 2016
BIM 360 Field and SharePoint Integration
Can I configure the timestamp size added to photos taken from the BIM 360 Field iPad app?
Can push pins be generated when running an issue details report from a BIM 360 Field project?
File button is missing within BIM 360 Field
How to change company names used in BIM 360 products
I have purchased access to BIM 360 Field, but my project library is only 1GB.
Invite to join BIM 360 project has not been received
When will my embedded hyperlinks be ready to use from the BIM 360 Field project library?
Will the BIM 360 account admin tool ever log me out if I am inactive?
June 2016
An unexpected red box appears around PDF markups in BIM 360 Field
Glue model crashes BIM 360 Glue and BIM 360 Field when accessed via the iPad
How can I download multiple documents at one time from the BIM 360 Field project library?
How can I view the BIM 360 Field Library Preview?
How to see which role or company the project is expecting to close a BIM 360 Field issue.
Report Photo orientation doesn’t match orientation within Issues or Photos module
Subcontractors cannot change issue status from “Not Approved” to “Work Completed”
The required setting is not enforced within BIM 360 Field for signatures.
What is the Source field in BIM 360 Field?
July 2016
As a project admin can I close any issue regardless of closing issue settings?
As a project admin can I edit any issue regardless of user role assignment?
BIM 360 Field Account Reports feature missing from the Reports tab
BIM 360 Field user is not receiving scheduled reports
Documents in the project library return a “broken document” error message.
Folder path does not show as expected in library preview.
How can I find the BIM 360 account name from which my project was created?
How to get the current status and maintenance schedule for an Autodesk cloud service.
Navigation through photos in the Photos area takes a few seconds to render each photo
Projects that were listed in my project drop-down list in BIM 360 Field are no longer there
Standard properties Location and Company cannot be set to ‘required’ in issues and checklists
Why does my active project keep changing
August 2016
BIM 360 Field app: Unable to scroll to bottom of page while completing checklist on the iPad
BIM 360 Field Library uploads - Can’t read the broken document
BIM 360 Field: Cannot login after Internet browser froze
BIM 360 Field: Project exports no longer being received
BIM 360 Field: Users are not receiving project invite emails to a BIM 360 Field project
BIM 360 Field: Where can I find release notes?
Cannot login after Internet browser froze
Cannot toggle between all projects in BIM 360 Field web
Companies do not populate on iPads for the daily update report
How BIM 360 Field resizes photos attached to issues on the iPad
How do model navigation buttons within the iPad applications work?
How to determine issues created from checklists or equipment record from the issues grid.
Is there a project export option?
Project exports no longer being received
Search options in the filter grid changes depending on the custom property name.
Tasks are not showing when created without a category in BIM 360 Field
Unable to access project export files
Unable to view tags for documents within the attachments tab.
User name or password error returned when trying to access support portal
Users are not receiving any types of emails from BIM 360 Field
What IP addresses and ports are used?
Where can I find release notes?
September 2016
After editing and saving a record, record is missing from grid view
BIM 360 Docs: Is it possible to delete subfolders within Plans?
BIM 360 Field document uploader stuck in processing mode
BIM 360 Field: Checklist item text is not displaying on the web for some checklists
BIM 360 Field: Error generated when running report: no filter was present in your report
Can data downloaded to the iPad be deleted by project?
Daily Updates are uploading automatically from the mobile app to the web app
Document opens to the Help screen with no ability to close it
How many project can be activated in BIM 360 Docs for free?
Report attachment is missing from the report email
October - November 2016
File size limit reached when uploading an attachment.
Glue: As a Reviewer, you are not able to see project on your mobile app
Glue: Error “Application cannot be started” when installing Glue Desktop
iProperties Comments field is truncated due to character limit
Obligatory fields do not control OK button in VDS dialog with Hotfix 1 for 2017
Which values of the BIM 360 Field Project Activity Report take into account the date range?
Azmeera M.
Autodesk Employee
December 2016
“Oops. You aren’t a member of a BIM 360 project.”
A resolved clash in BIM 360 Glue cannot be set to Closed or Ignored and shows in the model
Additional checklist template options for BIM 360 Field
As a Reviewer, you are not able to see project on your mobile app
BIM 360 Field reports experience delayed delivery
Blank checklist report fails to run
Cannot delete a folder attribute
Changes to file names are not visible within the mobile application
Daily Updates module does not appear on BIM 360 Field project
Downloading multiple files from BIM 360 Docs.
Error “Application cannot be started” when installing Glue Desktop
File size limit reached when uploading an attachment.
How to get support for BIM 360 Team.
iProperties Comments field is truncated due to character limit
Is there an admin guide for BIM 360 Account Administration?
Obligatory fields do not control OK button in VDS dialog with Hotfix 1 for 2017
Understanding BIM 360 Team roles, permissions, and project types
Which values of the BIM 360 Field Project Activity Report take into account the date range?
Azmeera M.
Autodesk Employee
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