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2013 Education Master Suite Missing Part 6 (Browser Download)

7 REPLIES 7
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Message 1 of 8
philip.s
4408 Views, 7 Replies

2013 Education Master Suite Missing Part 6 (Browser Download)

We've identified an issue with the 2013 Education Master Suite missing part 6 from the Subscription Center (only affected if the browser download is selected). Please utilize the following direct download link until a resolution is in place.

 

Education Master Suite 2013 32/64 BIT - PART 6 - LINK

7 REPLIES 7
Message 2 of 8
jacquessteyn
in reply to: philip.s

There seems to be a related problem with the 2016 Educational suite. All files seem to have downloaded properly via browser (Firefox) but either the Download Manager is not included, or it does not work, as when trying to install, this happens: "Autodesk Download Manager has stopped working".

 

Suggestion: list all the files that need to be downloaded. I downloaded a suite of 6 products, but there are only 3 files that downloaded. So, how do I know if everything dowloaded or not?

 

And: where on earth on your website can one download only the Download Manager?

I have been through all possible links, and also searched in your search box.

 

In the community, references to problems with Download Manager go back to 2013.

Message 3 of 8
jessica.t
in reply to: jacquessteyn

Hi @jacquessteyn and welcome to the Autodesk Community,

 

When downloading, you may want to try disabling your antivirus / firewall / UAC controls. Logging into your machine as the administrator upon downloading also helps. Changing your download method may also help! Please let us know how it goes and if you need anything else at all!



Jessica Thrasher
Message 4 of 8
jacquessteyn
in reply to: jessica.t

Thank you, but none of these apply.

Message 5 of 8
jacquessteyn
in reply to: jacquessteyn

* I have admin rights

 

* I downloaded the suite:

3ds Max 2016
Maya 2016
MotionBuilder 2016
Mudbox 2016
ReCap 2016
Softimage 2015

 

Three files downloaded.

 

There is no indication whether these 6 programs are all included in the 3 files.

 

Also, is the Autodesk Download included?

Where on the site is a standalone version of the Download program?

 

Message 6 of 8
camilo.lemos
in reply to: jacquessteyn

Hi @jacquessteyn

 

What suite exactly are you trying to download? Is it listed under Download Links > Autodesk Suites on this link?

 

Thank you,



Camilo Lemos

Message 7 of 8
jacquessteyn
in reply to: camilo.lemos

No, that window did not pop up.

I followed the route from http://www.autodesk.com/education/free-software/entertainment-creation-suite-ultimate

and your system took me a download page - listing the 6 programs.

 

This is for Multiseat Stand-alone, Entertainment Creation Suite Ultimate.

 

We need to:

* Download all files locally

* Then Install

 

A note: your system is very convoluted, and compared to Adobe quite unclear and round about.

Your web interface designers should learn from them. Downloading and installing Adobe suite was simple, straightforward, with not a single glitch.

Your system chases me around in circles. I follow a link, only to eventually after several web pages ending up exactly where I started. And for the record, I have web experience dating back to the dinosaur days of the web....

 

No-one has yet answer my question whether the Download app is embedded in the *.exe files, or whether it is a stand-alone app. If it is stand-alone, where on your website can it be downloaded from?

Message 8 of 8
camilo.lemos
in reply to: jacquessteyn

@jacquessteyn thank you for your feedback and clarification!

 

Entertainment Creation Suite Ultimate2016 is a 3-part download, so if you have all 3 parts fully downloaded that means that you have all the programs in the suite.

 

The Download Manager is not available as a standalone download. Each instance of the Download Manager is linked to a product. For more info, please click here.

 

I hope this helps!

 



Camilo Lemos

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